Refund Policy – ElevationGifts.com

At Elevation Gifts, your satisfaction is our priority. We are committed to delivering high-quality lifestyle products and ensuring a smooth shopping experience. While we do not offer cash refunds, we stand behind our Store Credit Guarantee — a fair and flexible solution designed to give you confidence with every purchase.

1. Refund Method – Store Credit Guarantee

All approved refunds are issued as store credit vouchers only.

  • Store credit equals the value of the product(s) approved for refund.
  • Store credit can be used on any future purchase at ElevationGifts.com.
  • Store credit never expires and is valid across the entire store.
  • This allows you to shop again at your convenience without losing value.

2. Eligibility for Refunds (Store Credit)

You may request a refund in the form of store credit if:

✅ Damaged or Defective Item
  • The product arrives broken, defective, or unusable.
  • Photo or video evidence must be submitted within 7 days of delivery.
✅ Incorrect or Missing Item
  • You received the wrong item or an item is missing.
  • Claims must be submitted within 7 days of delivery.
✅ Non-Delivery of Order
  • Orders usually arrive within the estimated delivery timeframe shown at checkout.
  • If your order has not arrived within 30 days, you may request a review for refund in the form of store credit.

3. Non-Eligibility (Refunds Will Not Apply)

Refunds will not be issued if:

❌ The item was delivered correctly and is in good condition, but you changed your mind.
❌ The product was damaged due to misuse, mishandling, or improper storage.
❌ Incorrect or incomplete shipping details were provided at checkout.
❌ The claim is submitted more than 7 days after delivery.

4. Order Cancellations

  • Orders can only be cancelled before they are dispatched from our fulfillment center.
  • Once dispatched, orders cannot be cancelled, modified, or refunded.
  • Approved cancellations will be refunded in the form of store credit vouchers.

5. How to Request a Refund or Cancellation

To request a return, refund, or cancellation:

  1. Email our Customer Support team at support@elevationgifts.com within 7 days of receiving your order.
  2. Include your order number and any required evidence (photos/videos).
  3. Our team will review your request within 3–5 business days.
  4. If approved, your store credit voucher will be sent to your registered email.

6. Shipping Fees

  • Shipping fees are non-refundable.
  • If a product is confirmed defective, incorrect, or undelivered, we may include shipping costs in your store credit at our discretion.

7. Compliance & Commitment

This policy is designed to be fair and transparent for all customers. It aligns with general consumer protection guidelines applicable in the UAE.

Where required by local consumer laws, Elevation Gifts will review and comply with any additional remedy obligations.

8. Our Promise to You

At Elevation Gifts, we want you to shop confidently. Our Store Credit Guarantee ensures that if something goes wrong, you will always receive the full value of your purchase to use on any future order — with no expiration and no restrictions.

📌 Important Note:
By placing an order on ElevationGifts.com, you agree to the terms of this Refund & Cancellation Policy.